This Acceptable Usage Policy (“AUP”) governs all use of MacawHost’s hosting, infrastructure, and related services (the “Services”). This AUP is incorporated into our Terms of Service by reference. Any capitalized terms not defined here carry the meanings given to them in the Terms of Service.
You are responsible for ensuring that anyone who accesses or uses the Services through your account, including staff, contractors, and end users, follows this AUP.
1. Purpose
The Services are provided for lawful hosting and internet-related use. This AUP exists to help protect the security, stability, and reputation of MacawHost’s network and customers, and to make sure the Services are used appropriately.
2. General Rules of Conduct
You must not use the Services in any manner that:
- violates any applicable law or regulation;
- infringes the rights of others, including privacy or intellectual property rights;
- is abusive, harmful, deceptive, or disruptive;
- tries to avoid or defeat security controls or access restrictions; or
- creates a security, operational, or reputational risk for MacawHost, our customers, or any third party.
You must maintain reasonable security practices for your account and hosted environment, and you must respond promptly to abuse notices or security reports related to your services.
3. Illegal, Harmful, or Exploitative Content
You may not host, distribute, store, or link to content or activity that is illegal, harmful, exploitative, or otherwise prohibited under this AUP, including but not limited to:
Adult content. Pornographic, sexually explicit, or adult material is not allowed on the Services, regardless of whether it is legal in your jurisdiction.
- child sexual abuse material (CSAM) or any content that exploits or endangers minors;
- content involving trafficking, exploitation, or coercion of individuals;
- content that promotes, supports, or encourages terrorism or violent extremist conduct;
- instructions that facilitate serious criminal activity, including fraud, unauthorized access, or malware distribution; or
- unlawful threats or unlawful encouragement of violence.
MacawHost may take immediate action when necessary to protect users, preserve the Services, or comply with legal obligations.
4. Malware, Unauthorized Access, and Security Abuse
You may not use the Services to:
- develop, distribute, host, or operate malware, including viruses, trojans, ransomware, spyware, botnets, or command-and-control systems;
- conduct phishing, credential theft, or deceptive login page activity;
- probe, scan, or attempt unauthorized access to any system, network, account, or data; or
- abuse vulnerabilities or perform penetration testing, vulnerability scanning, or port scanning.
Any effort to bypass authentication, rate limits, access controls, or other security protections is prohibited. Security testing or scanning of any type is not permitted.
5. Spam, Email Abuse, and Messaging
You may not use the Services to send, relay, or support:
- spam or unsolicited bulk email;
- spoofed email, forged headers, or misleading sender identities;
- campaigns sent to mailing lists without valid consent where consent is required by law; or
- messaging activity that results in repeated complaints, blocklisting, or reputational damage.
MacawHost may queue, limit, restrict, or suspend email functionality when necessary to protect deliverability, network stability, and sender reputation.
6. Denial-of-Service, Network Abuse, and Disruption
You may not:
- launch or assist with DoS or DDoS attacks;
- run “booter” or “stresser” services;
- intentionally generate excessive traffic or requests meant to disrupt services; or
- interfere with, degrade, or disrupt the Services, our systems, or the systems of other customers.
7. Fraud, Deception, and Impersonation
You may not use the Services to:
- participate in fraud, financial scams, or identity theft;
- misleadingly impersonate individuals, companies, or organizations;
- host scam pages, deceptive support pages, or misleading advertisements designed to trick users; or
- use stolen payment methods or engage in chargeback abuse.
8. Intellectual Property and Piracy
MacawHost does not permit the hosting, distribution, or linking of pirated material or any Content that infringes copyright, trademark, or other intellectual property rights.
This includes, without limitation:
- pirated software, cracks, keygens, or warez;
- unauthorized copies of films, music, games, books, or other copyrighted material;
- sites or services mainly intended to share or distribute infringing content; or
- Content published without the necessary rights, licenses, or permissions.
If we receive a valid copyright or intellectual property complaint, we may remove or disable access to the affected Content and may suspend or terminate accounts involved in repeated violations.
9. Privacy and Personal Data Misuse
You may not:
- collect, store, or transmit personal data unlawfully or without proper notice and legal basis;
- host or distribute stolen personal data, login credentials, or payment information; or
- engage in doxxing, unlawful surveillance, or tracking activity intended to violate privacy rights.
You are responsible for complying with all applicable privacy and data protection laws for any personal data you collect or process.
10. Resource Use and Fair Use
You must use the Services in a way that does not negatively affect the performance or stability of our network or other customers.
Plan limits and intended use. Each plan includes specific technical limits and intended usage. Some plans may refer to “unlimited” bandwidth, but this is meant for normal website and application traffic and remains subject to this AUP and reasonable network management.
Not permitted use cases. The Services may not be used primarily for bulk file distribution, download portals, file mirroring, streaming delivery, or other sustained bandwidth-heavy activity that creates congestion or operational risk.
Network protection actions. If your usage creates disruption or risk, we may apply traffic management measures such as rate limiting, restricting certain features, requiring configuration changes, requiring an upgrade to a more appropriate service, or suspending the Service in accordance with the Terms of Service.
10.1 Acceptable Shared Hosting Usage
Shared Hosting is intended for general websites and common web applications, including business websites, blogs, CMS-based sites, and eCommerce websites. It may support high-traffic websites when used within the limits of your selected plan.
Shared Hosting may not be used for:
- sustained high CPU, memory, disk I/O, or bandwidth usage that materially affects other customers or the shared environment;
- websites or services designed mainly for mass downloading, bulk file distribution, file mirroring, download portals, or similar high-bandwidth delivery patterns;
- continuous background processes or automation that are not suitable for shared environments;
- cryptocurrency mining or other high-intensity computing workloads; or
- open proxies, public VPN exit nodes, or similar relay services.
10.2 Acceptable VPS Hosting Usage
VPS Hosting supports a wider variety of workloads than Shared Hosting, including websites, applications, APIs, databases, and development environments, provided those uses comply with this AUP and the Terms of Service.
VPS Hosting is suitable for high-traffic websites and applications. However, VPS services may not be used primarily for bulk file distribution, mirroring, streaming, or other bandwidth-heavy delivery patterns that create network congestion, stability problems, or operational risk.
VPS Hosting may not be used for:
- hacking, malware distribution, phishing, spam, DDoS or DoS activity, or illegal content;
- operating open proxies, public VPN exit nodes, Tor exit nodes, or similar relay services without prior written approval;
- cryptocurrency mining or proof-of-work workloads without prior written approval; or
- activity that creates significant network or reputational risk, including repeated abuse complaints or blocklisting.
11. Enforcement
If MacawHost reasonably believes that this AUP has been violated, or that there is an immediate risk, we may take action including requiring remediation, removing or disabling access to content, applying rate limits, restricting features including email, isolating affected services, or suspending or terminating Services under the Terms of Service.
We may act without prior notice when necessary to protect the Services, other customers, third parties, or to comply with legal obligations.
12. Reporting Abuse
To report abuse or suspected violations of this AUP, contact:
- Abuse: [abuse@macawhost.com]
Please include relevant information such as the domain or IP address, timestamps, logs if available, and a description of the issue.
13. Updates to This AUP
We may update this AUP from time to time by posting a revised version on our website. Continued use of the Services after the effective date means you accept the updated AUP.